We hope that our store has everything you want and is different than the “box” stores out there. We aim to provide the best customer service that we can and are always willing to find products for you that we don’t carry!
We hope to see you soon!
Meet Our Team
Penny Murano bought the store, Abercrombie and Bridge in December 2006 from its founder Helen Lovejoy. In 2007, she changed the name of the store to Unleashed. Penny managed her first retail store at the age of 17 and went on to be a clothing buyer for Talbots and J. Jill. In 2001, she decided to have a change of career and opened Paw Play, a dog daycare in Southington, CT. In 2006, Penny and her husband Rob moved to New London full time and by chance, found out that Abercrombie and Bridge was for sale. A few remodels and a flood later, Unleashed is the store that we always wanted it to be. Penny recently received her Pet Nutrition Coach Certification from the North American Veterinary Community so she can help educate pet parents on how to feed a healthy and wholesome diet. Penny has a 12 year old son and 2 dogs; Ruby a Weimaraner and a Miniature Dachshund Olive.
Abbey Clarke joined our team in January 2018 and has been promoted to Store Manager as of 2019. Abbey comes with excellent customer service skills since we stole her from Clarke’s Hardware, which her dad owns and has some of the best customer service in the area! Abbey loves dogs and even has her “special” dog voice that she uses with all of the puppies that come in the store. Abbey recently received her Pet Nutrition Coach Certification from the North American Veterinary Community! Abbey has a Chocolate Lab/Weimaraner named Poppy.
Sarah Bowin joined our team in June 2020. Sarah is an active member of the Air National Guard and a dog lover! She has 2 dogs Sebastian and Jackson. Plus chickens!
Unleashed is a staple in our town. Having 6 dogs, I frequent the shop often. The staff is friendly and knowledgeable, full of tips and tricks to occupy my dog while working from home.
I’m always so happy to walk in the door at Unleashed. A smile comes across my face as I cross the threshold. Penny the owner and her trusty and marvelous employee, Abby have become friends and trusted members of our family. I’ve learned so much about how to safely, nutritiously, and educatedly feed our fur-balls which is a hugely important part of my life as our critters are our children. I love the vibe in the store and they have awesome and unique products that are only available in top quality, specialty boutique pet stores. Their collar and leash selection is awesome, they have a wonderful line of pet and human CBD oil products, and I love their line of Open Farm Humanely Raised foods. I have no reason to shop anywhere else, but at Unleashed for all our furry family needs. Lastly it’s just super important to me to keep our spending small biz and local! Thank you Unleashed for being there for us!
p.s. The super affordable monthly delivery service is super convenient! They deliver last minute too! 🐾💕🐾
Tracy Rowse Crowell
We love Unleashed! Our Goldendoodle Tito loves going in to get groomed and always comes out looking great! We rely on their advice for the best foods and treats for our dogs. The service you receive at unleashed is above and beyond.
Customer service is fantastic. They ask the right questions to help you get just the right products for your pet. My dogs like shopping there as much as I do!
Everyone at Unleashed goes above and beyond to help their customers! The products they carry are amazing with such a variety. They make your furry babies part of their family too ❤️