We hope that our store has everything you want and is different than the “box” stores out there. We aim to provide the best customer service that we can and are always willing to find products for you that we don’t carry!
We hope to see you soon!
Meet Our Team
Penny Murano bought the store, Abercrombie and Bridge in December 2006 from its founder Helen Lovejoy. In 2007, she changed the name of the store to Unleashed. Penny managed her first retail store at the age of 17 and went on to be a clothing buyer for Talbots and J. Jill. In 2001, she decided to have a change of career and opened Paw Play, a dog daycare in Southington, CT. In 2006, Penny and her husband Rob moved to New London full time and by chance, found out that Abercrombie and Bridge was for sale. A few remodels and a flood later, Unleashed is the store that we always wanted it to be. Penny recently received her Pet Nutrition Coach Certification from the North American Veterinary Community so she can help educate pet parents on how to feed a healthy and wholesome diet. Penny has a 13-year-old son and 2 dogs: Ruby a Weimaraner and Pickles the French Bulldog.
Abbey Clarke joined our team in January 2018 and was promoted to Store Manager in 2019. Abbey brings her excellent customer skills from her years of working at her family's retail business. Abbey is the "queen" of our delivery service which we started in 2018. She can be seen zooming all around our area in our newest delivery car "Corona". Abbey received her Pet Nutrition Coach Certification from the North American Veterinary Community in 2020. Abbey loves dogs and even has her special voice that she uses with all of the puppies that come in the store. Abbey has a Chocolate Lab/Weimaraner named Poppy.
Emily Estep joined our team in January 2021. Emily is the third member of our "dream team" as she is very knowledgeable about cats! Emily became a Certified Dog Trainer in 2015 and is our in house Dog Trainer. Emily offers puppy and adult dog training classes at the store. She offers in home, personal training options as well. Emily has a 4 year old daughter and a Turkish Angora cat named Mochi.
Love Unleashed. Abby was incredibly helpful and knowledgeable about everything we needed for our 12yo and 6yo Golden Retrievers, Bear and Tucker. Highly recommend this store. A+++++ Thank you Abby 🐾🐾🤩
Tia is a wonderful groomer!
Over the past year she has done an amazing job grooming our goldendoodle! We highly recommend her!
My tiny little dachshund, only 4 months, has been through the ringer. She overcame parvo, worms, and parasites, but she still wasn’t right and clearly wasn’t feeling good either. I was given the run around by many people, even the vet, and no one was really giving me the time or the care to help my little Penny. She was losing weight, not eating anything, and her anxious demeanor was taxing on both of us. I was at my wits-end and so was Penny before I called Unleashed.
I explained everything to Penny (the owner... also kismet, both puppy and owner sharing the same name...) and she knew exactly what to do. She was caring, but more than anything extremely knowledgeable and confident about Penny’s condition and the food regimen she suggested in order to get her better once and for all. It was exactly what both Penny (puppy) and I needed, because everyone else was inexperienced, wishy-washy, or didn’t care.
Now two days, after following the regime Penny gave us, my puppy is eating everything I give her and is excited about it. She has put on 5 ounces in two days, which is incredible, since she only weighs 4lbs, and her demeanor has completely changed. She is calm and a pleasure to be with. I cannot say enough good things about Penny and her wonderful staff at Unleashed! You helped us when no else would. When NO ONE else could!!
Many MANY thanks, Jessica & Penny
I mostly love the sunsets here at University Hights 4 photos on 3 different nights. I also love the staff here they are all very helpful.!
we've been using Unleashed in New London New Hampshire for years. Always friendly and extremely knowledgeable about the needs of our dogs but make us and dogs always feel comfortable. Well stocked with all my dogs wants and needs. Thank you all at Unleashed.