We hope that our store has everything you want and is different than the “box” stores out there. We aim to provide the best customer service that we can and are always willing to find products for you that we don’t carry!
We hope to see you soon!
Meet Our Team
Penny Murano bought the store, Abercrombie and Bridge in December 2006 from its founder Helen Lovejoy. In 2007, she changed the name of the store to Unleashed. Penny managed her first retail store at the age of 17 and went on to be a clothing buyer for Talbots and J. Jill. In 2001, she decided to have a change of career and opened Paw Play, a dog daycare in Southington, CT. In 2006, Penny and her husband Rob moved to New London full time and by chance, found out that Abercrombie and Bridge was for sale. A few remodels and a flood later, Unleashed is the store that we always wanted it to be. Penny recently received her Pet Nutrition Coach Certification from the North American Veterinary Community so she can help educate pet parents on how to feed a healthy and wholesome diet. Penny has a 12 year old son and 2 dogs; Ruby a Weimaraner and a Miniature Dachshund Olive.
Abbey Clarke joined our team in January 2018 and has been promoted to Store Manager as of 2019. Abbey comes with excellent customer service skills since we stole her from Clarke’s Hardware, which her dad owns and has some of the best customer service in the area! Abbey loves dogs and even has her “special” dog voice that she uses with all of the puppies that come in the store. Abbey recently received her Pet Nutrition Coach Certification from the North American Veterinary Community! Abbey has a Chocolate Lab/Weimaraner named Poppy.
Abbey went above and beyond to help us understand our dog, Layla’s new food allergy. She asked detailed questions about her diet, play and behaviors and Abbey quickly knew the steps we should take to help her feel better. She shared different ideas and financial routes we could take as well. Abbey actually taught us things about Layla, that our vet didn’t. Layla also loves her new lamb and treats from Unleashed! Thanks Unleashed Team!
Highly Recommend Unleashed!!
The staff at Unleashed is amazing! They make an effort to get to know their customers very well! When I walk into the store, they immediately point me to my dog’s preferred food! The staff at Unleashed is also VERY knowledgeable about the right nutrition for the individual needs of dogs, which I value very highly! Knowing that they attend nutrition classes for dogs is very comforting to me and makes me trust their recommendations! The matter fact that I can go to the store and can chose between many brandnames that are safe, nutritious and well researched makes me feel very good about shopping there as well! Again, I can highly recommend Unleashed for all the reasons mentioned above!
Kelly B Emmett
Penny and her staff have been so helpful and are incredibly knowledgeable about my new puppy’s needs offering advice on feeding, toys and training! Customer service that goes above and beyond! Shop local ❤️
Best pet store!!! Staff is amazing very friendly!!!
Definitely a great place to go for your pet food/treat/toy/ etc. needs! The owner is very knowledgeable and both her and her dog are very friendly!
I've visited many small boutique pet stores as well as major chain stores...and I wish this one in particular was more local to me!